Florida couple says dealership bought them stolen truck

Think about shopping for your dream automobile solely to seek out out it was truly stolen. That’s what the Haines household in Flagler County is coping with. They usually say they’re nonetheless on the hook for the cost.Brandon Haines and his household had been looking for a brand new pickup truck for months. “I simply needed a fully-loaded F-350 diesel,” Haines mentioned. After a very long time of wanting, the husband and father of two discovered it. “He was so excited,” his spouse April Haines mentioned. “He took an image, like thumbs up. He had lastly gotten what he needed.”In Could, the Haines purchased a Ford F-350 from Invoice Bryan Chrysler Dodge Jeep in Fruitland Park. However a month later, they made a surprising discovery.“It was stolen,” April Haines mentioned. “And our minds had been blown.” In June, the Haines introduced the truck in for an oil change at a unique dealership nearer to house. That’s after they mentioned mechanics discovered discrepancies. “It got here up stolen instantly,” April Haines mentioned. “It got here up in purple, large shiny: ‘Stolen.’ Proper on the display screen in purple letters.”Three purple flags caught their eye. First, the technicians ran the truck’s VIN of their system and located it was not a Ford manufactured quantity, in keeping with a report from the Flagler County Sheriff’s Workplace. After which, they tapped into the truck’s software program and located the VIN there didn’t match the tags on the door or dashboard.“The VIN tag that’s on the door, you had been in a position to peel it off, like, it was simply coming proper off,” Brandon Haines mentioned.So the Haines referred to as the sheriff’s workplace that very same day and recorded a mobile phone video of legislation enforcement impounding their truck. The division confirmed the household’s fears. A sheriff’s workplace report reveals they found the truck was stolen from a dealership in Colorado. They usually discovered that the truck was not even the kind of truck the Haines thought they purchased.The Haines signed a contract for a 2019 Ford F-350 Tremendous Responsibility. However investigators discovered the truck was truly a 2017 Ford F-350 Tremendous Responsibility, a mannequin two years older.“If you go to a giant dealership and also you belief them and you’re feeling like, ‘Oh, I obtained a pleasant new automotive,’ after which come to seek out out all of these items and also you didn’t see it. We didn’t see any of it,” April Haines mentioned.Over three months after shopping for the truck, the Haines mentioned the dealership was not serving to them and they’re nonetheless on the hook for the mortgage for tens of 1000’s of {dollars} plus their down cost and modifications they made to the truck.“That is exhausting,” mentioned Brandon Haines. “It’s unbelievable one thing like that might occur and no person does nothing about it.”So the Haines filed a lawsuit in opposition to the dealership and the financial institution arguing that there was a breach of contract. The grievance lists purple flags like VIN tags that had been “manifestly apparent forgeries,” a radio system that didn’t match that truck mannequin and a CarFax “suspiciously devoid” of key info.“I would like my a refund and I would like different individuals to know that this might occur to them too,” mentioned April Haines.Consultants say this case is named VIN cloning and it may occur to anybody.“VIN cloning is simply copying the data of one other automotive right into a stolen automotive,” mentioned Erika Urdaneta.Urdaneta is the vice chairman of operations on the Higher Enterprise Bureau of Central Florida. She defined that VIN cloning is a technique of concealing a automobile’s true identification. Her recommendation to automotive consumers: do your homework.“ mustn’t seem like it was tampered with. It mustn’t seem like it was lifted,” she mentioned. “That’s an enormous signal.”Urdaneta additionally mentioned earlier than shopping for a automobile, individuals ought to search for the VIN on state and different respected databases. The dealership declined to do an interview. However in an electronic mail, they mentioned their lawyer reached a decision with the Haines. We reached out to the dealership on Aug. 18. The Haines mentioned the dealership contacted them later that very same day, a couple of hours after our inquiry, and they’re making an attempt to work out a settlement. The complete electronic mail response from the dealership to WESH on Aug. 18 mentioned: “Hey, our lawyer has been involved with the Haines. They’ve got here to a decision with this concern. We’re now ready for the insurance coverage firm to get settled. We’ve reached again out to our insurance coverage firm once more making an attempt to expedite this for them in order that they get again complete and get previous all this.”After a bumpy 4 months, the Haines are hoping for a easy street forward since they’re out a truck and cash.“I’m very unhappy and I simply need this to all be over for our household,” mentioned April Haines.On Monday, the Haines mentioned they’ve agreed on a settlement with the dealership. WESH 2 Information additionally reached out to the household’s financial institution. They haven’t replied.

Think about shopping for your dream automobile solely to seek out out it was truly stolen. That’s what the Haines household in Flagler County is coping with. They usually say they’re nonetheless on the hook for the cost.

Brandon Haines and his household had been looking for a brand new pickup truck for months.

“I simply needed a fully-loaded F-350 diesel,” Haines mentioned.

After a very long time of wanting, the husband and father of two discovered it.

“He was so excited,” his spouse April Haines mentioned. “He took an image, like thumbs up. He had lastly gotten what he needed.”

In Could, the Haines purchased a Ford F-350 from Invoice Bryan Chrysler Dodge Jeep in Fruitland Park. However a month later, they made a surprising discovery.

“It was stolen,” April Haines mentioned. “And our minds had been blown.”

In June, the Haines introduced the truck in for an oil change at a unique dealership nearer to house. That’s after they mentioned mechanics discovered discrepancies.

“It got here up stolen instantly,” April Haines mentioned. “It got here up in purple, large shiny: ‘Stolen.’ Proper on the display screen in purple letters.”

Three purple flags caught their eye. First, the technicians ran the truck’s VIN of their system and located it was not a Ford manufactured quantity, in keeping with a report from the Flagler County Sheriff’s Workplace. After which, they tapped into the truck’s software program and located the VIN there didn’t match the tags on the door or dashboard.

“The VIN tag that’s on the door, you had been in a position to peel it off, like, it was simply coming proper off,” Brandon Haines mentioned.

So the Haines referred to as the sheriff’s workplace that very same day and recorded a mobile phone video of legislation enforcement impounding their truck. The division confirmed the household’s fears.

A sheriff’s workplace report reveals they found the truck was stolen from a dealership in Colorado. They usually discovered that the truck was not even the kind of truck the Haines thought they purchased.

The Haines signed a contract for a 2019 Ford F-350 Tremendous Responsibility. However investigators discovered the truck was truly a 2017 Ford F-350 Tremendous Responsibility, a mannequin two years older.

“If you go to a giant dealership and also you belief them and you’re feeling like, ‘Oh, I obtained a pleasant new automotive,’ after which come to seek out out all of these items and also you didn’t see it. We didn’t see any of it,” April Haines mentioned.

Over three months after shopping for the truck, the Haines mentioned the dealership was not serving to them and they’re nonetheless on the hook for the mortgage for tens of 1000’s of {dollars} plus their down cost and modifications they made to the truck.

“That is exhausting,” mentioned Brandon Haines. “It’s unbelievable one thing like that might occur and no person does nothing about it.”

So the Haines filed a lawsuit in opposition to the dealership and the financial institution arguing that there was a breach of contract. The grievance lists purple flags like VIN tags that had been “manifestly apparent forgeries,” a radio system that didn’t match that truck mannequin and a CarFax “suspiciously devoid” of key info.

“I would like my a refund and I would like different individuals to know that this might occur to them too,” mentioned April Haines.

Consultants say this case is named VIN cloning and it may occur to anybody.

“VIN cloning is simply copying the data of one other automotive right into a stolen automotive,” mentioned Erika Urdaneta.

Urdaneta is the vice chairman of operations on the Higher Enterprise Bureau of Central Florida. She defined that VIN cloning is a technique of concealing a automobile’s true identification. Her recommendation to automotive consumers: do your homework.

“[The VIN tag] mustn’t seem like it was tampered with. It mustn’t seem like it was lifted,” she mentioned. “That’s an enormous signal.”

Urdaneta additionally mentioned earlier than shopping for a automobile, individuals ought to search for the VIN on state and different respected databases.

The dealership declined to do an interview. However in an electronic mail, they mentioned their lawyer reached a decision with the Haines.

We reached out to the dealership on Aug. 18. The Haines mentioned the dealership contacted them later that very same day, a couple of hours after our inquiry, and they’re making an attempt to work out a settlement.

The complete electronic mail response from the dealership to WESH on Aug. 18 mentioned: “Hey, our lawyer has been involved with the Haines. They’ve got here to a decision with this concern. We’re now ready for the insurance coverage firm to get settled. We’ve reached again out to our insurance coverage firm once more making an attempt to expedite this for them in order that they get again complete and get previous all this.”

After a bumpy 4 months, the Haines are hoping for a easy street forward since they’re out a truck and cash.

“I’m very unhappy and I simply need this to all be over for our household,” mentioned April Haines.

On Monday, the Haines mentioned they’ve agreed on a settlement with the dealership. WESH 2 Information additionally reached out to the household’s financial institution. They haven’t replied.

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